How to Stay
Requesting a room at either the Denver or Aurora House
Within our Ronald McDonald Houses in Denver and Aurora, we have many families of children with life-threatening conditions who need to continue treatment in Denver, far from their own homes. Although our protocols have changed because of COVID 19, our work to continue to serve those families has not. We have maintained our focus on the health and well-being of our current guest families at in our Denver and Aurora Ronald McDonald Houses, as well as our staff and our community. We are pleased to have welcomed new families into RMHC-Denver. This will be a phased approach and, currently, we are accepting a limited number of families that meet specific criteria. These families are all being referred from select hospital partners. This process is accompanied by a robust set of procedures designed to protect families and staff to the greatest extent possible, including heightened cleaning and disinfection protocols, social distancing measures, wellness checks and use of personal protective equipment.
At RMHC-Denver, you will find a comfortable place to live while in the Denver Metro area. In addition, you will find support, care, understanding and compassion from staff, volunteers and other families staying at the house. There are two requirements that must be met in order for families to stay at RMHC-Denver:
- The patient must be aged 21 years old or younger, and;
- The family must have permanent residence at least 60 miles from the hospital where the patient is being treated.
Each family who stays at one of our Houses is given a private room which accommodates up to 4 people, no more than 2 children per room. Only one room is allowed per family.
If you are a new guest at RMHC-Denver you will need to have a request to stay placed by someone at the hospital where the patient is being treated. Please call our Guest Service team at 303-832-2667 if you have any questions.
This does not guarantee a room, but it will add your name to the wait list for the day that you need the room.
In order for us to continue to meet the expense of keeping families near the care a resources needed, we encourage — but do not require — guests to make a donation of whatever they are able.
Benefits Specialists are on Staff:
Our team of Benefits Specialists can also work with families to see whether a third party, such as medical insurance or their Medicaid provider, will cover lodging expenses. If you have questions about Medicaid or how to access personal travel and lodging benefits, please contact Doreen Rivera at 720-324-2404 or email@example.com with questions.
NOTE: Families with insurance or Medicaid, are asked to speak with their provider before coming to the Denver or Aurora Ronald McDonald House, in order to determine what is needed for them to provide funds for your stay.